MTN hikes mobile money charges

MTN Uganda has adjusted its mobile money charges, increasing most of them by between 5 and10 percent.

The changes affected transactions on sending money, withdrawing cash (Mobile Money agent and ATM) and making payments.

According to MTN Uganda, the new mobile money charges will take effect beginning May 10, 2019.

The lowest amount of money you can withdraw through a Mobile Money agent is Shs500 and it used to cost Shs330 to withdraw any amount in the range of Shs500-2500.


According to the new MTN Mobile Money transaction charges, this has been increased to Shs350.

The highest amount of cash you can withdraw is Shs7,000,000 and it used to cost Shs49,000 to withdraw a sum in the range of Shs4m to 7 million. You’ll now be charged Shs52500.

The lowest amount of money you can send or withdraw is as above.


In the lowest range, that is between Shs500-2500, the fee used to be Shs250. You’ll now pay MTN Uganda Shs100 to send the same amount of money.

That implies that MTN Uganda reduced the levies on small sums.

However, for sums starting from Shs30,001 to 7 million, the mobile money transaction charges have been increased.

For instance, sending an amount above Shs500,000 to Shs7 million used to cost Shs2,000. Starting from May 10, the fee will be Shs2,200.

To send any amount above Shs30,000, you would be charged Shs1000. It is now Shs1100.

You can transact a maximum of Shs7 million and can have an account balance of Shs15m.

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